Legal information

GENERAL CONDITIONS OF SALE OF THE SITE WWW.SERALEEN.COM

Effective September 20, 2021

These general conditions of sale and the contractual relationship between Seraleen Paris and the Purchaser are subject to French law.

In case of dispute, an amicable solution will be sought before any legal action.

SUMMARY LEGAL INFORMATION

URL: www.https://seraleen.com/en/ Published by the company Les Galantes, SA with a capital of 35 000 euros, whose head office is located at 60 rue de la Jonquiére 75017 Paris, registered in the Paris Trade and Companies Register under number 882471303, acting in the name and on behalf of its brand Seraleen

Intra-community VAT number : FR02882471303

Customer service:

E-mail: contact -contact@seraleen.com

Director of Publication:Scholastique Médart

Hosting by the company:

PlanetHoster 4416 Louis-B.-Mayer Laval, Quebec Canada H7P 0G1

Phone: +33176604143

We welcome you to www.https://seraleen.com/en/ (the "Site").

We invite You to read carefully the present general conditions of sale (the " GTC ") as well as the Terms of Use of the Site (accessible here) and the Personal Data Policy (available at here) that govern Your browsing on the Site and our relationship if You order products from the Site (the "Products").

Under these T&Cs, it is agreed that " You "or the Buyer "means the person browsing the Site and/or ordering Products from the Site; " We "or the " Salesman buyer and Seller shall be collectively referred to as the "Parties" and individually referred to as the "Seller" Part ".

Any order of a Product on the Site implies the consultation and express acceptance of the GTC by checking the box provided for this purpose during the ordering process.

In accordance with applicable legislative and regulatory provisions, it is recalled that the validation of the order form as specified in these GTC, constitutes an electronic contract between the Parties which is proof between the Parties of the completeness of the order and the due date of the sums due in execution of said order.

1. PURCHASE CONDITIONS

The Products that We offer on the Site are reserved for persons (i) of legal age (or minors holding an authorization from their legal representative allowing them to place an order on the Site) and (ii) having full legal capacity to place orders on the Site. We reserve the right at any time to ask You for proof of identity attesting to your age and/or the authorization of the legal representative mentioned above. We reserve the right not to respond to an order and/or to exclude from our customer/prospect database, a Buyer who has not responded to the above request or who does not meet the requirements of this clause. It is specified that the Products are intended for the personal use of the Buyer, or which can be related to the professional activity of this one. As such, the attention of the Buyer is particularly drawn to the fact that the amount of its orders have no limit of sums, per order. In addition, it is specified that the same Buyer is authorized to order a maximum of 50 units of the same reference per order, and within the limit of 2 000 units per order. It is also specified that orders of Products containing alcohol (such as perfumes) are not limited per order. Finally, the same Buyer is authorized to place several orders per day. In the event of an order exceeding the above-mentioned amount and/or the above-mentioned number, the order may be considered void.

2. PRODUCTS - PRICE

a. Products

The Products offered for sale on the Site are those which appear on the Site, on the day of the consultation of the Site by the Purchaser.

The Buyer is informed that the photographs and texts illustrating the Products are likely to evolve.

b. Unavailability of a Product

In case of unavailability of a Product, You are informed of this unavailability:

- or, when the order is placed: a message is displayed indicating that the desired Product is temporarily unavailable,

-or, following the validation of the order and before the delivery, by e-mail.

We commit ourselves to refund you within 14 days from the date of your order.

c. Samples and gifts

All of our gift offers and free samples are subject to availability. If you have not received one or more samples, we apologize. Please note that it will be impossible for us to send you the missing product(s).

d. Awards

The prices are indicated in euros (€) and are valid in Metropolitan France, Corsica and Monaco. They take into account possible reductions as well as the V.A.T., applicable on the day of the order. Any change in the applicable VAT rate will be reflected in the price of the Products.

The prices indicated do not take into account the costs of treatment and delivery which will be indicated before the validation of the order and invoiced in addition. They amount per order to the amount indicated in the table below:

DELIVERY POINT (UPS, or Colissimo)

Delivery in 2 to 3 working days** for Metropolitan France UPS package of 1KG

Starting at 4,95 €

Delivery in 2 to 3 working days** for Metropolitan France Colissimo package of 1KG

Starting at 7,72 €

STANDARD HOME DELIVERY (UPS, or Colissimo)

Delivery in 2 working days** for Metropolitan France UPS package of 1KG From 8,40 €

Delivery in 2 to 5 working days** for Metropolitan France Colissimo without signature package of 1KG From 9,27 €

EXPRESS DELIVERY (Chronopost)

Delivery in 1 to 2 working days*** for Metropolitan France Chronopost parcel of 1KG From 10,15

** : From the shipment of your order. For Corsica, count 24h more.

Delivery in Corsica is available in standard home delivery but is not available in Point Relais. Delivery rates are not the same as for Metropolitan France

*** Prices not valid for delivery to DOM TOM, Europe and the rest of the world.

It is specified that any promotions granted in the form of discount coupons are valid only for one order per household and for a given period of validity and cannot be combined with other discount offers. The Seller reserves the right to modify its prices at any time but the Products are invoiced on the basis of the rates in force at the time the order is registered.

e. Ratings and comments from users

You have the possibility to give your opinion and to recommend each Product. You also have the possibility to consult the opinions and recommendations of other Internet users. The opinions and recommendations expressed for each Product correspond to the average of the notes and recommendations of the Internet users who answered each question, and are only binding on them. These opinions and recommendations can in no way constitute a contractual element on the part of the Seller.

The stars appearing on the Site next to the Products represent the average of the notes, at a given moment, left by the people who expressed themselves on our Site about this Product. They are therefore likely to change every day.

3. REGISTRATION AND VALIDATION OF THE ORDER

a. Terms of the order

To place an order, the Buyer must first connect to the Site.

The Buyer then has the possibility of taking note of the various Products offered for sale on the day of the consultation of the Site and to choose his Products by (i) navigating in the various categories of Products or (ii) by directly entering the name of the Product in the search engine or (iii) by clicking on one of the pages in the Site map present at the bottom of each page, and thus accessing the whole range of Products.

While browsing the Site, the Buyer wishing to place an order can do so by simply clicking on the button to add the Product to the shopping cart.

As soon as this operation is completed, the Buyer will see the number of Products in his basket. We draw the attention of the Buyer to the fact that the contents of the basket may be subject to an expiration period.

The Buyer can then continue his visit or click on his shopping cart to see the contents of his cart displayed on the screen, including all the elements of the order and in particular the essential characteristics of the Products, the total amount of the order, the billing and delivery details, the delivery times, costs and any restrictions as well as the rights and legal guarantees available to the Buyer.

The Buyer can come back on this order, complete it, modify it, cancel it as long as he will not have validated it definitively.

If the Buyer wishes to choose other Product(s), he/she can continue browsing the Site, being assured that the Product(s) he/she has just selected is/are well kept in his/her shopping cart.

Once the selection of Products is completed, the Buyer can order them by validating the order via the button provided for this purpose.

A new page will then open inviting the Buyer to either: fill in his/her identifier (e-mail address) and password if the Buyer is already registered on the Site, accurately fill in a personal data collection form by filling in the mandatory fields, in particular Last Name, First Name, E-mail address, Billing postal address, Delivery postal address (address to which the delivery can be made during working hours from Monday to Friday in France)

The Buyer undertakes to complete the form provided in good faith.

The Buyer acknowledges that the data he/she communicates to the Seller and which are stored in the Seller's and/or its subcontractors' information systems are accurate and constitute proof of his/her identity.

It is recalled that this personal data is governed by the Personal Data Policy accessible here.

After having checked the contents of his order, the Buyer is invited :

- or to click on the button allowing to reach the payment of its order, under the conditions described in the present GTC ;

- or to click on the button allowing him to modify his basket and/or the information relating to his personal coordinates.

By clicking on the button giving access to the payment of the order, the Buyer must first read the present GTC, and then confirm his agreement on the whole of the GTC by implementing an action of confirmation of acceptance required on the Site (for example by checking a box).

As soon as the Buyer confirms his acceptance of the GTC, a web page dedicated to the payment of the order opens. Every order is an order with payment obligation, which means that the placing of an order implies a payment by the Buyer.

The Buyer must then proceed to the payment of his order in the conditions described in the present GTC.

It is specified that by choosing a payment by credit card, as provided for in Article 4 below, the Buyer will then be automatically switched to the payment server of the payment provider. The payment provider's server is secured by S.S.L. (Secure Socket Layer) encryption in order to protect all data related to payment methods as effectively as possible, and at no time will the Buyer's banking data be transmitted on the Seller's computer system. The Seller is therefore not responsible for the data.

The computerized records or any other data recorded by the Seller constitute proof of all transactions between the Seller and the Buyer.

b. Confirmation of the order

Once the order has been confirmed and payment validated in accordance with the terms and conditions set out below, a printable and recordable summary of the Buyer's order will be displayed, mentioning in particular the references of the order.

An order confirmation e-mail is sent as soon as possible by the Seller to the e-mail address provided by the Buyer and includes the following information:

-the identity of the Seller as well as its contact information,

-the reference of the order registered at the time of the order placement,

-the summary of the order and the essential characteristics of the Products,

-delivery times, costs and possible restrictions,

-the total amount of the order,

-all taxes included,

-the legal rights and guarantees available to the Buyer,

-confirmation of payment,

-the present General Conditions of Sale,

-the withdrawal form.

The Seller retains ownership of the Product(s) and/or Service(s) ordered until full payment of the price and its accessories, including shipping costs, has been received by the Seller. In the event of a payment incident, the Buyer agrees to return to the Seller, at its expense, the Products received and this, at the first request.

In order to protect the Seller from abusive practices by fraudsters, and in the event that the Seller or the online payment provider suspects that an order is fraudulent, they reserve the right to ask the Buyer (prior to processing the order) for additional documents (in particular, proof of the Buyer's identity) in order to verify that the order is not fraudulent.

In the absence of a response from the Buyer within fifteen (15) days following the sending of the request by the Seller or the online payment provider, the order will be cancelled and no payment will be cashed by the Seller. In the event that payment for the order has already been received, the Seller shall proceed within fourteen (14) days of the expiration of the aforementioned period to refund the order, depending on the payment method used by the Buyer.

c. Proof of order

It is expressly agreed between the Seller and the Buyer that e-mails are deemed authentic between the Parties, as are the automatic recording systems used on the Site, particularly as regards the nature and date of the order.

The Buyer may access, if necessary in accordance with the rules of common law, the electronic contract concluded between the Buyer and the Seller. To do so, the Buyer shall contact the Customer Service Department here, to which it shall provide all the information necessary to do so, in particular the order number and its contact details.

4. PAYMENT

The amount due by the Buyer is the amount indicated on the order confirmation as displayed on the web page dedicated to this purpose and then transmitted by e-mail by the Seller to the Buyer.

The Buyer has the choice during the validation of his order as specified above, between different methods of payment.

The payment can be made only at the time of the order, by internet, by credit card (Visa, Mastercard, Carte Bleue) or by Paypal account.

The order is validated by the Seller only after (i) acceptance of the GTC by the Buyer, (ii) verification and confirmation of the validity of the payment and (iii) sending to the Buyer the confirmation of the acceptance of his order.

In any event, the Seller reserves the right to refuse any order or any delivery in the event of (i) exceeding the ceilings indicated in the "Terms of Purchase" article herein, (ii) an existing dispute with the Buyer, (iii) total or partial non-payment of a previous order by the Buyer, (iv) refusal of authorization of payment by bank card by banking organizations, (v) non-payment or partial payment.

In the case of payment by credit card, the amount of the order is debited immediately upon ordering. All transactions made with credit and debit cards are charged at the time of purchase.

In the case of a payment via Paypal, the amount of the order is debited at the time of placing the order.

Paypal

The Buyer can use his PayPal account to pay for his Orders on the Site.

Online credits

Online credit notes are credit notes issued exclusively by Seraleen and can be used by their beneficiary only on the Seraleen Site. They are valid for one year from their date of issue and cannot be used in store.

All credit and debit card transactions are charged at the time of purchase.

Please note that your credit card will be charged immediately at the time of the transaction.

Payment can be made through our secure order pages using your credit or debit card. Your card will be charged at the time you place your order and receive the

confirmation.

5. DELIVERY AND RECEPTION

a. Terms of delivery

Once the order is prepared, it is shipped to the postal address provided by the Buyer when placing the order.

The Products are delivered by the postal services or by a specialized service provider (depending on the case and/or the delivery options selected) (hereinafter the " Carrier "). In case of absence of the Buyer, the Carrier leaves a notice of passage in the mailbox of the Buyer. The Buyer must then contact the Carrier to agree on a new delivery date.

It is nevertheless specified that if the Buyer does not contact the Carrier again, the Carrier shall carry out two new delivery tests, the date and time of which shall be determined by the Carrier at its discretion.

The Buyer is informed that the package is kept by the Deliverer for a period of ten (10) days after the first presentation.

b. Deadlines

Orders are processed within 7 (seven) working days. It is reminded that an order is only forwarded once it has been processed. As of the processing of the order, the corresponding Products are routed and delivered within the following indicative times: (for Metropolitan France)

delivery by UPS: 3 working days,

delivery by Colissimo, Colis Privé or Coliéco at the choice of the seller: 3 to 6 working days, delivery by

CHRONOPOST : 2 to 3 working days.

Sundays and holidays are not considered working days.

In any case, the order is executed within a maximum of thirty (30) days from the day following the day when the Buyer validated his order, subject to full payment of the price and compliance with the conditions of purchase defined in the article "Conditions of Purchase" of these GCS.

In the absence of delivery at the end of this period, the Buyer has the possibility of cancelling his order under the conditions provided for in the article "Delayed Delivery" below.

c. Delayed delivery

In case of delay in delivery (exceeding the maximum delivery time of thirty (30) days after validation of the order), the Buyer must, as soon as possible, report this delay to the Seller by e-mail by clicking here, so that the Seller can make an inquiry with the Carrier.

If during this investigation, the order is found within 7 days from the date of the customer's letter, it will be shipped within 14 days from the date of the customer's letter to the delivery location designated in the order.

After this period of 7 days, or if at the end of this investigation the order is considered lost, the Seller will make a refund of all sums paid by the Buyer (including shipping costs), according to the method of payment used, within 14 days from receipt of the customer's letter.

In any case, in case of delay in delivery of more than 10 working days from the e-mail of the Buyer indicating the delay, not due to a case of force majeure, the Buyer has the possibility to cancel his order with the Customer Service here.

If Buyer exercises this right of withdrawal under the terms of this Section 5.c, the order price shall not be collected by Seller.

In the event that payment for the order has already been received, the Seller shall refund the total amount paid by the Buyer (including delivery charges), according to the method of payment used, within a maximum of fourteen (14) days from receipt of the notice of cancellation, to the exclusion of any other compensation.

d. Reception

Each delivery is deemed to have been made as soon as the Carrier makes the Product(s) available to the Buyer or to a third party indicated by the Buyer. It is the responsibility of the Buyer to verify immediately upon receipt of the Product(s) the conformity and integrity of the Product(s) shipped.

Any anomaly/reservation identified at the time of delivery (in particular late delivery, missing or damaged product) must be reported in a complete and precise manner by the Buyer on the receipt given by the Carrier at the time the Products are made available and/or confirmed by registered letter to the Carrier within ten (10) days following receipt of the order.

Any such reservation must be notified in parallel and as soon as possible to the Seller's Customer Service Department here. A copy of the complaint addressed to the Carrier must be attached.

6. LEGAL GUARANTEES

a. Description of the legal guarantees

In accordance with Articles L. 217-4 and following of the Consumer Code, the Seller is required to deliver a Product that conforms to the order placed by the Buyer and must respond to any defects in conformity existing at the time of delivery of the latter.

As such, in order to comply with the contract, the Product must:

1 Be fit for the purpose ordinarily expected of a similar Product and, where applicable:

-correspond to the description given by the Seller and possess the qualities that the Seller has presented to the Buyer in the form of a sample or model ;

-have the qualities that a Buyer may legitimately expect in view of the public statements made by the Seller, by the producer or by his representative, particularly in advertising or labelling ;

2 Or have the characteristics defined by mutual agreement between the Parties or be suitable for any special use sought by Buyer, brought to Seller's attention and accepted by Seller.

Similarly, in accordance with Article 1641 of the Civil Code, the Seller is liable for hidden defects in the item sold that make it unsuitable for the intended use, or that so diminish this use that the Buyer would not have acquired it, or would have given a lower price, if he had known about them.

b. Procedure to be followed

If the delivered Products are not in conformity with the Products ordered by the Buyer or if they present defects, the latter must send an e-mail to the Customer Service of the Seller here to notify him of the non-conformity or the defects of his Product(s).

Seller's Customer Service Department shall acknowledge receipt of Buyer's request and confirm the procedure to be followed. Upon receipt of the instructions from the Seller's Customer Service, the Buyer shall return the non-conforming Products or Products affected by a defect to the Seller at the following address indicated by the Customer Service.

The Product(s) must be returned (i) complete, unused, in its (their) original, undamaged packaging and (ii) as far as possible, accompanied by its (their) original packaging as well as the return slip and a photocopy of the invoice.

Moreover, the Seller does not accept packages sent with postage due. Any risk related to the return of the Product(s) is the responsibility of the Buyer.

Upon receipt of the allegedly non-conforming Product(s) or Product(s) affected by a latent defect, the Seller shall carry out an inspection of the Product(s) to ascertain the conformity or otherwise of said Products. Likewise, the Seller may carry out a quality test on the Product(s) returned by the Buyer to verify that the Product(s) returned are indeed original Product(s). It is understood that these checks are carried out as soon as possible and within a maximum period of one (1) month.

c. Content of legal guarantees

If the non-conformity of the Product(s) is confirmed or the defect is proven:

The Buyer may choose between repairing or replacing the Product, subject to the cost conditions set forth in Article L. 217-9 of the French Consumer Code. Please note that the Buyer (i) has a period of two (2) years from the delivery of the Product to act and (ii) is exempted from proving the existence of the lack of conformity of the Product during the twenty-four (24) months following the delivery of the Product.

Within the framework of the implementation of the guarantee against the hidden defects of the thing sold by the Purchaser within the meaning of article 1641 of the Civil Code, it can choose between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the Civil Code.

7. RIGHT OF WITHDRAWAL

a. Notification to the Seller of the decision to withdraw

The Buyer has a right of withdrawal that he/she may exercise within fourteen (14) clear days, without having to give reasons or pay penalties, with the exception of the return costs which are at his/her expense. This withdrawal period expires fourteen (14) clear days after the day on which the Buyer, or a third party designated by him/her other than the Carrier, takes physical possession of the Products.

If Buyer has ordered multiple Products in a single order, or the Products have been delivered in parts, the withdrawal period shall not begin until Buyer, or a third party designated by Buyer other than the Carrier, takes physical possession of the last Product or part of the delivery.

To exercise his right of withdrawal, the Buyer must send his decision to withdraw to the Seller by any unambiguous statement before the expiration of the withdrawal period, including :

(i) by telephone at :06 73 25 37 62

(ii) by email contact@seraleen.com

In order for the withdrawal period to be observed, it is sufficient for the Buyer to transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

b. The return of the Products subject to the retraction

Following the communication by the Buyer of his decision to withdraw, the Buyer must return to the Seller the complete, unused Product(s), in its (their) original intact packaging and as far as possible accompanied by its (their) original packaging as well as the return form and a copy of the invoice, without undue delay and at the latest within fourteen (14) days following the communication by the Buyer of his decision to withdraw, to the address communicated by the Customer Service. This period is deemed to have been respected if the Products are returned before the expiration of the fourteen (14) day withdrawal period.

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for Orders concerning: the supply of goods that have been unsealed after delivery and that cannot be returned for reasons of hygiene or health protection, the supply of goods made to the consumer's specifications or clearly personalized (in particular, custom-made wigs or hair extensions cannot be subject to the right of withdrawal). These provisions apply without prejudice to the guarantees provided in Article 7 of these GTC which remain fully applicable.

If the Products are not returned within fourteen (14) days following the communication by the Buyer of his decision to withdraw, no reimbursement will be made. The costs of returning the Product(s) remain the responsibility of the Buyer.

Seraleen does not accept packages or postage due mail.

c. The refund of the Products subject to the withdrawal

The Seller undertakes to reimburse the Buyer for the totality of the sums paid, including delivery costs (with the exception of additional delivery costs resulting from the fact that the Buyer has chosen, where applicable, a delivery method other than the less expensive standard delivery method proposed by the Seller). Unless the Buyer expressly agrees to another means of reimbursement, the reimbursement of the Product(s) shall be made according to the original method of payment used by the Buyer, without undue delay and, in any event, no later than fourteen (14) days from the date on which the Seller is informed of the Buyer's decision to withdraw.

This refund will not incur any costs for the Buyer. The refund of this amount may however be deferred until the actual recovery of the returned Products or until the Buyer has provided proof of shipment of the Product, whichever comes first. The Buyer is informed that the Products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection cannot benefit from the right of withdrawal (in particular, and without this list being considered as exclusive, cosmetic products from which the lid has been removed).

For further information on the scope, content and instructions on how to exercise the Buyer's right of withdrawal, the Buyer may contact the Customer Service here.

8. MEDIATION

For any problem relating to an order, please contact our Customer Service: Contact Customer Service 0673 25 37 62 Monday to Friday from 10am to 5pm (cost of a local call) In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Seller adheres to the services of the Mediator of e-commerce.

In case of dispute between the professional and the consumer, they will try to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility to refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within a period of one year from the date of the written complaint sent to the professional.

The referral to the Consumer Ombudsman must be made :

- or by completing the form provided on the AME CONSO website: www.mediationconso-ame.com ; ;

- or by mail addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS

In the event of a written complaint that has not been resolved by our Consumer Affairs Department, you may refer the matter to the Mediator free of charge. To find out how to contact the Mediator,

At the European level, the European Commission has also set up an online dispute resolution platform .

9. PERSONAL DATA

a. Personal data

The personal information (personal data), marked with an asterisk, collected in the context of distance selling is mandatory, as this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential and is only used by the Seller, or its subcontractors subject to the same obligations, for the processing of orders and in accordance with the Personal Data Policy availablehere.

It is recalled that the Buyer has a right to access, modify, rectify and delete personal data concerning him.

To exercise this right, the Buyer can send a message with proof of identity to the Seller's Consumer Service here.

The Buyer may receive from the Seller information e-mails about the Seller's Products and activities, if the Buyer has previously consented by checking the box provided for this purpose. The Buyer retains the right to refuse such communication either a priori by not giving his consent at the time of validation of the order, or a posteriori by expressing his refusal by e-mail by clicking here.

b. Cookies

The Site resorts to the use of cookies. Cookies are computer files stored on the hard disk of the Buyer's computer. For more information on the use of cookies by the Seller on this Site, we invite You to read the information available here.

10. MISCELLANEOUS STIPULATIONS

a. Force majeure

Neither Party shall be liable for the total or partial non-performance of its obligations under these GTC if such non-performance is caused by an event constituting force majeure.

Events meeting the criteria set by the case law of the Cour de cassation and the legislation are considered as force majeure.

The Party invoking an event constituting force majeure shall notify the other Party within five (5) working days of the occurrence of such event. The Parties agree that they shall consult each other as soon as possible in order to determine together the terms and conditions for the execution of the order during the period of the force majeure event. After a period of one (1) month of interruption due to force majeure, the Seller may not honor the order, and shall reimburse the Buyer if necessary.

b. Partial invalidity

If one or more provisions of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other provisions retain all their force and scope.

c. Entire T&Cs

These GTC and the order summary sent to the Buyer form a contractual whole and constitute the entire contractual relationship between the Parties. In case of contradiction between these documents, the GTC shall prevail.

d. Modification of the T&Cs

It is specified that the Buyer can save or print the present GTC, provided that he/she does not modify them. The current GTC can be consulted at any time under the heading "General Terms and Conditions of Sale" accessible via all pages of the Site. The Seller may at any time update these GTC. Any such update shall be subject to prior and specific notification on the Site.

e. Applicable Law and Jurisdiction

These GTC and the contractual relations between the Buyer and the Seller are subject to French law. In the event of a dispute between the Buyer and the Seller, and in the absence of resolution of the dispute in the framework of the mediation provided for in Article 8 above, the dispute shall be brought before the competent French courts.

11.Reservation of ownership

Seraleen retains full ownership of the products sold until full payment of the full price, including principal, fees, taxes and compulsory contributions.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.