IS MY PAYMENT MADE SAFELY?
100% SECURE PAYMENTS:
Seraleen accepts several payment methods including cards and virtual payments.
CARDS
Bank card
Visa
Visa electron
MasterCard
American Express
VIRTUAL PAYMENT
Paypal
E-Card
PAY IN 4x WITH PAYPAL
BANK TRANSFER
By bank transfer
You can pay your order by bank transfer. You will get the necessary information to make the transfer from your account to the bank account of Les Galantes once you have finalized your order.
AVOIR
PAYMENT FROM ABROAD
You have the possibility to order from abroad, the accepted methods of payment are those detailed at the beginning of this page. For more information, do not hesitate to contact our customer service by phone at 06.73.25.37.62 or by mail at seraleen.paris@gmail.com
PAYMENT PROCESS & SECURITY
After validation of your cart, you will be redirected to the payment page of our partner Ingenico for an optimal security. The payment page does not belong to Seraleen, no payment information will transit or be stored on the site of Seraleen.
Once the order is accepted, you will be redirected to the Seraleen website to see the summary of your order.
Please be careful not to close the checkout page before being redirected to our confirmation page which provides your order number. You will also receive a confirmation email.
Seraleen reserves the right to refuse to process an order if it does not provide all the necessary guarantees to ensure a compliant and secure payment and in case of suspicion of fraud or illegal activity according to French and European laws.
All orders imply payment. Appropriate legal action will be taken in case of fraudulent payment.
The payment secure
Shopping at Seraleen
Always more secure!
The European directive on payment services (DSP2) establishes new rules to strengthen the level of security of payments made online.
Your payment will be secured thanks to a two-factor authentication which will be defined by your banking institution. This can be a code received by SMS, a password or a validation to be done in your bank's application.
THE PURPOSE?
When an online payment is initiated with your credit card, to ensure that you are the originator of this purchase and consequently limit as much as possible the risk of fraud.
PAYMENT AUTHENTICATION STEPS
STEP BY STEP
1 Click on "Pay" to finalize your order on https://seraleen.com/en/. You will then be redirected to the authentication page of your bank to confirm the payment.
2 Click on the notification sent by your bank application (don't forget to activate the notifications if necessary).
or let yourself be guided by the instructions of your bank. If you do not receive an automatic notification, open your bank's application to validate your transaction directly.
3 Return to the Seraleen website to finalize the transaction.
Attention:
This step is imperative to finalize the payment and the validation of your order!
3-D SECURE
In order to provide you with a secure transaction, Seraleen can trigger the 3-D Secure protocol for authentication purposes. After entering your credit card information, you will be redirected to your bank's online page or application to comply with their authentication protocol.
REFUND PROCESS
In the case of a physical return, please follow the indications explained in our general sales conditions.
Upon receipt of the request, your refund will be processed within 4 to 8 business days.
Depending on your financial institution, it may take 5-7 business days for your account to be credited.
Please note that we do not accept returns in or from our physical store.
WHAT PAYMENT METHODS ARE ALLOWED?
1. Credit cards
The Seraleen website accepts the following credit cards: Carte Bleue, Visa, Eurocard and Mastercard.
Your banking data are encrypted during your payment (SSL system).
No banking information is kept on our server: the data entry form is hosted directly by our partner.
2. Paypal
Pay your order easily and securely with Paypal.
To pay your order by Paypal, here are the steps to follow:
- Select the Paypal payment method when you finish your order.
- You will be redirected to the Paypal website to make your payment.
- If you are already a PayPal customer, you can log in with your login and confirm the payment. If you do not have a PayPal account, you can create one and confirm the payment.
- Once your payment is validated, you will be automatically redirected to Seraleen to finalize your order.
ATTENTION: Wait until you are redirected to your Seraleen shopping cart page so that your payment is taken into account.
3 VIRTUAL PAYMENT
E-Card
4 BANK TRANSFER
5 CREDIT
When you have an online credit, it is automatically deducted from the amount of your order at the payment page, no code is necessary.
- Online credit notes are only available on https://seraleen.com/en/.
- An online credit note can be granted in case of return of one or more products received.
The non-validity of the payment method cancels the order.
Indeed, Seraleen has the right to refuse any order in the following cases:
- Exceeding the ceilings
- Dispute with the buyer
- Non-payment of the previous order
- Refusal to authorize payment by credit card by banking organizations.
INVOICING
Invoicing is carried out as soon as the payment is validated. Your invoice can be viewed and downloaded directly from your customer area. To do so, log in to your customer area then click on the "my orders" tab and select the order concerned. Then, click on invoice and print the invoice.
In your customer area, you will find the invoices associated to all your orders made on our website sereleen.com